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FAQ's

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Description

· Clearing cookies can fix issues related to: Sign-in problems, like not being able to sign-in, not being able to stay signed-in, and error messages about setting your user cookie.

· Clearing cache can fix issues related to: Browser never finishes loading page, page hangs or freezes, seeing old page content, and online applications (like games) not responding


Resolution

Cookies are small pieces of information stored on your computer by your browser to customize what you see on a webpage. The cache is website information that is stored on your computer, so webpages will load faster. Clearing your cache and cookies can help resolve many browser functionality issues.

To set your browser to clear cache and cookies, click the link to locate the instructions for your browser:

· Microsoft Internet Explorer

· Mozilla Firefox

· Apple Safari

· Google Chrome

Notifications:

·Other browsers: If you're running a browser other than those listed above and want more information about clearing your browser's cache and cookies, refer to your browser's help file.

· Warning: Clearing your cookies will clear website passwords, sign-in information (whether sites recognize you), site-specific preferences, etc.

Microsoft Internet Explorer

* IE 7.0:

Operating system:
- Windows XP

1. Select Tools | Internet Options.

2. Select the General tab.

3. Under "Browsing history," click Delete.

4. Click Delete files and then click Yes to confirm the deletion.

5. Click Delete cookies and then click Yes.

6. Click Close to close the "Delete Browsing History" dialog box.

7. Click OK to close the "Internet Options" window.

8. Close and restart your browser.

* IE 8.0 or newer:

Operating systems:
- IE 8: Windows XP, Vista, and 7
- IE 9: Windows Vista and 7

1. Select Tools | Internet Options.

2. Under "Browsing history," click Delete.

3. Check the checkboxes for:

· Temporary Internet files

· Cookies

4. Click Delete.

5. Click OK to close the "Internet Options" window.

6. Close and restart your browser.

Note: For Internet Explorer 9, you can also do shortcut keys (Ctrl+Shift+Del | Clear Now) to pull the clear browsing history pop-up window.

Mozilla Firefox

* Firefox 3.5 and 3.6:

Operating systems:
- Windows 2000, XP, Vista, and 7
- Mac OS X 10.5, 10.6, and 10.7

1. Choose the menu option for your computer:

· PC: Select Tools | Clear Recent History.

· Mac: Select Firefox | Clear Recent History.

2. Click the down arrow Firefox down arrowat the left of Details.

3. Check to ensure the following checkboxes are checked:

· Cookies

· Cache

· Active Logins

4. In the Time range to clear pull-down menu, select Everything.

5. Click Clear Now.

6. Close and restart your browser.

Note: You can also do shortcut keys (Ctrl+Shift+Del | Delete) to pull the clear browsing history pop-up window.

* Firefox 4.0 and newer:

Operating systems:
- Windows 2000, XP, Vista, and 7
- Mac OS X 10.5, 10.6, and 10.7

1. Select Firefox | History | Clear Recent History.

2. Click the down arrow Firefox down arrowat the left of Details.

3. Check to ensure the following checkboxes are checked:

· Cookies

· Cache

· Active Logins

4. In the Time range to clear pull-down menu, select Everything.

5. Click Clear Now.

6. Close and restart your browser.

Note: You can also do shortcut keys (Ctrl+Shift+Del | Delete) to pull the clear browsing history pop-up window.

Apple Safari

Operating systems:
- PC Safari 3.5: Windows XP and Vista
- Mac Safari 3.5: Mac OS X 10.4.9 or newer
- PC Safari 4 and 5: Windows XP, Vista, or 7
- Mac Safari 4: Mac OS X 10.4, 10.5, and 10.6
- Mac Safari 5: Mac OS X 10.6 and 10.7

1. Choose the menu option for your computer:

· Mac: Select Safari (Safari Gear Icon) | Reset Safari.

· PC: Select Edit (Safari Gear Icon) | Reset Safari.

2. Check to ensure the following checkboxes are checked:

· Empty the cache

· Remove all cookies

3.Click Reset.

4.Close and restart your browser.

Google Chrome

Operating systems:
- Windows XP, Vista, and 7
- Mac OS X 10.5, 10.6, and 10.7

1. Select Tools (Google Chrome Wrench Icon) | Settings.

2. Select Settings at the left.

3. Click Show advance settings... link.

4. Under Privacy, click on the Clear browsing data... button.

5. Check to ensure the following checkboxes are checked:

· Empty the cache

· Delete cookies and other site data

6. Click Clear browsing data.

7. Close and restart your browser.

Note: You can also do shortcut keys (Ctrl+Shift+Del | Clear browser data) to pull the clear browsing history tab.